Frequently Asked Questions
Project Assignment, Evaluation and Turnaround time
Q. I need a website designed, how should i get started?
Ans : First of all you will have to fill in the free quote and send it us. Our team will have an in dept analysis and evaluation of your requirement, after which we will send you detail regrading project cost project time, or may ask for any other clarifications from you if needed.
Q. what is the response time after I filled in the free quote?
Ans : After analysis and evaluation of your project we will send you a rough price quote, the response time may vary between 24 to 72 hours.
Q. What is the expected time to complete the project?
Ans : As every project is unique the turnaround time may vary as per the requirements, but the design phase may take 2-3 days, with in which we will send you demo designs of your website. For the completion of the whole project the time may vary with in 5-60 days
Q. Can I be able to see the work progress of my site before its completion?
Ans : Yes off course, after the initial payment is given, you can see the home page design of your site within 2-3 days for your approval, we will be in contact you through out the project for your feedback and suggestion.
Q. I already have a website but I want to modify the design, can you do the design only?
Ans : Yes, we provide website redesign services, we can create a new design for existing website and after your satisfaction we will integrate the new design in your existing scripts.
Q.I have a website, there are some errors on it, can you do the error rectification work on my site?
Ans : We have an excellent team of programmers and designers with us. After you assign the work with us our expert team will not only take care of your errors but also suggestions for improvement of your site.
Q. Can you create small 4-5 page website?
Ans : You are always welcome, no matter how big or small you website may be we will do our best for you.
Q. Is it compulsory to take your hosting service for my site?
Ans : No it is not necessary to take our hosting service for your website. It is up to you , if you have hosting solution then we will install the site in your server.
Q. How you a charge for the errors rectifications or modification works?
Ans : For these type of work we generally charge on hourly basis. Which varies from $8-$25 depending on the complexity of work.
Q. How you charge for new projects?
Ans: The project cost is evaluated by our evaluation team, it may be a one time cost for each project, but if the clients wants to pay on hourly basis that can also be possible.
Q. Is it compulsory to pay the initial payment before starting a new project?
Ans : Yes, you need to pay initial amount that may be 50% of the project cost. This makes us confident about the credentials of our client and helps us to use our resources accordingly.
Q. Whether project cost or hourly rate for development works is negotiable?
Ans : During cost evaluation of a particular project we also take into consideration the clients budget which he wants to spend on it. So to some extent the costs are mutually negotiable.
Scripting languages and Software used for Projects.
Q. Which language or software you use for web development work?
Ans : We work on LAMP technology which stands for Linux Apache, MySql and PHP.
Q. Which designing softwares you use for creating website designing?
Ans : For designing we are using Photoshop CS3, CS2, Flash 8, CS3, Dreamweaver, Front Page, Gif Animator, Illustrator etc..
Q. Do you provide free maintenance service or support after completion of website?
Ans : For new website or modified website we will provide 6 month free service on programming part. So during that period we will fix the errors if any free of cost.
Q. Can you provide life time maintenance service for my site?
Ans: Yes we can provide you life time maintenance of your site. For more detail you check the website maintenance link of our site.
Location and Outsourcing of project
Q. Are you developing the project in your office or client locations?
Ans: Currently there is no provision for developing the project in client location so every development work will be done in development center.
Q. Are you interested in outsourced designing or development work?
Ans : Yes, we will take projects or works related to our services which may be outsourced to us from any part of the globe.
Q. Are you interested to work on behalf of our organization for our web designing and development works?
Ans : YYes, we can also provide back office support for outsourced projects like this. There is no problem for us to do the task in that way.
Q. Will you sign NDA(Non Discloser Agreement) for working for my company?
Ans: We can sign NDA for working for your company.
Q. Do you out outsource the projects assigned to you to any other company?
Ans: No we don't outsource any of our project. We have an expert and committed team who are capable executing all of our projects with 100% client satisfaction.
Q. Do you communicating to client during project development?
Ans : Yes we communicate to our clients regularly during initial stage of project development through e-mail or instant messengers. After approval of initial design we communicate to client twice or thirce a week for updating the progress and reviewing the site in our live server.
Q. Do you provide any support after the project delivery?
Ans : Yes, the support for each site we develop is for life time. At any time we can assist on the site when you communicate to us.
About Phalanx Infotech
Q. What is the unique features of Phalanx Infotech?
Ans: Phalanx Infotech is professional web design company providing unique and personalized solutions in the field of website development, web designing, website redesigning, website maintenance, Search engine optimization and web hosting services. We have all the expertise and ability to provide complete web solutions in an affordable and cost effective way than any other companies you might find, yet we are still able to offer the best service you expect and deserve.
Q. Could I trust Phalanx Infotech?
Ans: Yes, you can trust Phalanx Infotech because it is a paypal verified and a registered private company under Government registration rules.
Money Back Policies
Q. Is there money back policy or guarantee if my project is not done perfectly in time?
Ans : Yes if the task is not perfectly done in agreed time there is provision for money back after deduction of initial cost. But it is the first priority of the phalanx infotech to make the project as per the requirements of client and on time. But sometimes due to changes or modification of the project requirements and certain other factor makes the dead line little longer. So there is mutual understanding needed from both clients and the company to quick and better results. In case there is delay from client side or any other factors which beyond the control of the company like natural calamities or something other factors then there is no provision of money back.